Website & End User Terms

1. About these terms

These Website & End User Terms apply when you visit a DentalReady website, request or use a demonstration, or access the DentalReady web, Staff, Practice or Kiosk applications as an individual user. DentalReady is operated by Dental Ready Technologies Pty Ltd (ACN 697 960 704) (DentalReady, we, us or our).

A dental practice or other organisation that subscribes to DentalReady is a Customer. Its commercial relationship with us is governed by its Order Form and our B2B SaaS Agreement. If those documents conflict with these terms about the Customer's subscription, those documents prevail. These terms continue to govern your personal access and conduct.

2. Accepting these terms

By accessing or using the website, a demo or an application after having a reasonable opportunity to review these terms, you agree to them. If you use DentalReady for a Customer, you confirm that you are authorised by that Customer to do so. If you do not agree, do not use the relevant service.

You must be at least 18 years old, or have the lawful permission and supervision required for your role, to create or control an account. Nothing in these terms excludes rights that cannot lawfully be excluded.

3. What DentalReady provides

DentalReady provides software that supports dental-practice operations, including rostering, attendance, checklists, training, SOPs, stock, communications, case and workflow tracking, financial administration, reporting and other enabled functions. Available functions depend on the application, account, plan, permissions and release stage.

Website content and in-product guidance are general information. The service is not emergency care and does not replace a dentist's or other qualified person's clinical judgement, or legal, workplace, payroll, tax, accounting or financial advice. You must independently check data, calculations, alerts and outputs before relying on them.

4. Accounts and access

Your account is personal to you. You must provide accurate information, protect passwords, one-time links and kiosk tokens, use only access that has been granted to you, and tell us or your Customer administrator promptly if you suspect unauthorised access. You must not share personal credentials or allow another person to act under your identity.

The relevant Customer controls its workspace, user roles and most practice records. Its administrators may grant, change or remove your access and may be able to view activity and content associated with your work role, subject to applicable law and product privacy controls. We may rely on reasonable instructions from an authorised Customer administrator.

5. Demo and beta access

Demo and beta access is for evaluation and may be time-limited, reset, withdrawn or changed. A shared demonstration workspace may contain fictional or seeded data and may also be used by other approved demo users. Do not enter real patient information, health information, employee records or other confidential material into a shared demo.

We may record demo-request status, invitations and email events, sign-in and session activity, features or pages used, first and last activity, and requests to set up a real account. We use this information to secure and operate the demo, understand engagement, provide support and ask whether the requester wants a dedicated beta or paid account. Our Privacy Policy explains this in more detail.

A demo or $0 beta does not automatically become a paid subscription and does not authorise a charge. A Customer becomes paid only after accepting an Order Form that identifies the price and payment arrangements.

6. Acceptable use

You must not:

• use DentalReady for an unlawful, fraudulent or harmful purpose;
• access or attempt to access another user, practice, system or data without authority;
• upload malware, bypass security or rate limits, disrupt the service, or conduct vulnerability testing without our written approval;
• scrape, copy, resell, sublicense or commercially exploit the service outside an agreed Customer subscription;
• reverse engineer or derive source code except to the limited extent that applicable law does not allow that restriction;
• upload content you do not have a lawful right to use, or infringe privacy, confidentiality or intellectual-property rights; or
• use an AI-assisted output as the sole basis for diagnosis, treatment, clinical urgency, workplace safety or another decision requiring qualified human review.

7. Practice and administrator duties

If you administer a Customer workspace, you must configure access appropriately, remove access when no longer needed, and ensure the Customer has the notices, permissions, consents and lawful basis needed for information and workflows it uses. This includes, where relevant, attendance photos and location checks, employee monitoring, recordings, patient and health information, integrations and communications.

The Customer remains responsible for complying with professional, clinical, workplace, records, payroll, tax and privacy requirements and for retaining official source records. DentalReady tools assist with workflows; they do not transfer those responsibilities to us.

8. Your content and Customer data

You retain rights in content you create, subject to the Customer's rights in its practice records and its relationship with you. You give us the limited permission needed to host, copy, transmit, transform and process that content to operate, secure and support the service and follow lawful instructions. You confirm that you are authorised to submit it.

Do not assume that closing your individual account deletes records controlled by a Customer. Practice, clinical, employment and financial records may need to remain with the Customer or be retained by law. See our Privacy Policy and Data Deletion page for available requests and exceptions.

9. AI-assisted features

Some features use third-party AI processors to classify, transcribe, summarise or draft content. AI outputs can be incomplete, outdated or wrong. An appropriately qualified user must review relevant source data and every output before using it for patient care, employment, finance, communication or another material decision. Do not treat an output as a diagnosis or professional advice.

10. Third-party services

DentalReady may link to or integrate with services provided by others. If you or a Customer connects one, the provider's terms and privacy practices may also apply and the authorised data needed for the integration may be exchanged. We are not responsible for a third-party service, content, outage or change outside our reasonable control.

11. Intellectual property

DentalReady and its licensors own the website, applications, software, designs, branding, Documentation, templates and related technology. We give you a limited, revocable, non-exclusive and non-transferable right to use them only through authorised access and for their intended purpose. No other intellectual-property right is transferred to you.

You may give feedback voluntarily. We may use it to improve DentalReady without payment, but we will not identify you or your Customer publicly without permission.

12. Privacy and communications

Our Privacy Policy explains how we collect, use, disclose, retain and protect personal information, including product activity, demo activity, email delivery telemetry and evidence of agreements or consent. A Customer may have its own privacy obligations and notices for information it controls.

We may send operational messages needed to provide or secure an account. We send commercial electronic messages only where we have consent or another lawful basis. Commercial messages identify the sender and provide an unsubscribe method. Opting out of marketing does not prevent essential service or security messages while an account remains active.

13. Availability and changes

We use reasonable care in operating DentalReady, but internet services can be interrupted and no service is completely secure or error-free. We may perform maintenance, fix security issues, change or retire features, and update supported devices or browsers. Customer service commitments, remedies for a material reduction and data-export rights are governed by the applicable B2B SaaS Agreement and Order Form.

14. Suspension and ending access

You may stop using DentalReady at any time. A Customer administrator may remove your access. We may restrict or suspend affected access where reasonably necessary for security, unlawful use, a material breach, protection of other users or compliance with law. Where practicable, we will give notice and a reasonable opportunity to remedy the issue.

When access ends, your right to use the service ends, but provisions about intellectual property, responsibility for past conduct, privacy, liability and disputes continue where their nature requires it.

15. Warranties and liability

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy under the Australian Consumer Law or another law that cannot lawfully be excluded, restricted or modified. Where the law permits us to limit a remedy for services, our liability is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

Subject to those non-excludable rights, we are not liable for indirect or consequential loss, or loss caused by your unlawful use, failure to follow instructions, unreviewed reliance on an automated output, or a third-party service outside our reasonable control. This does not limit liability for fraud, wilful misconduct, death or personal injury caused by negligence, or liability that cannot lawfully be limited. A Customer's contractual liability rights are set out in the B2B SaaS Agreement.

16. Your responsibility for claims

To the extent permitted by law, you are responsible for a third-party claim and reasonable direct loss caused by content you submitted without authority, your unlawful use of DentalReady, or your deliberate misuse of another person's account. This applies only to the extent caused by your conduct and does not make you responsible for our acts or omissions.

17. Changes to these terms

We may update these terms prospectively. We will publish the new version and effective date and give reasonable notice of a material change where practicable. If you do not agree to a material change, you may stop using the affected service before it takes effect. A prior version continues to govern conduct that occurred while that version applied.

18. Disputes and governing law

Please contact us first so we can try to resolve a concern in good faith. Nothing in these terms prevents urgent court relief, a complaint to a regulator or the exercise of a non-excludable consumer right. These terms are governed by the laws of New South Wales, Australia. You and DentalReady submit to the courts of New South Wales and courts entitled to hear appeals from them.

19. General and contact

If a provision is invalid, it is read down or severed only to the minimum extent necessary. A delay in enforcing a right is not a waiver. These terms are the entire agreement between you and DentalReady about individual website, demo and application use, subject to any Customer agreement and rights that cannot be excluded.

Questions about these terms may be sent to hello@dentalready.com.au.

Entity: Dental Ready Technologies Pty Ltd (ACN 697 960 704)